To Configure the List of User Skills

Skills can be assigned to persons, and are used for the purpose of assigning tasks or work order tasks. First you create a list of skills, then you assign those skills to the appropriate persons. Once skills are defined and assigned, the work order or task manager can choose to assign a task directly to a person, or indirectly, by assigning it to their skill instead.

Open the System Admin tab (View > System Administration).
Set the default scope.
Click the Maintain List Values icon .
Select Skill from the Maintain List Values folder. The Skill tab opens in the Content pane.
To add a new skill, go to the next available row and do the following:
1. Click in the Description field and enter a name for the skill.
2. Click the Save icon at the end of the row.

Tip: If you are adding or modifying multiple skills, you can save all your changes at once using the Save icon in the main toolbar. You can also delete a skill by clicking the Delete icon at the end of the row.